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Now Hiring at GenX Security: Office Manager!

GenX Security Solutions, recipient of the Roaring 20's Award for fastest growing companies in South Carolina, is looking for a full-time in-house Office Manager! Our former Office Manager has been promoted within the company and we are looking for that just-right candidate to fill her former shoes. Could this be you or someone you know? Read on to find out...


Are you organized? Detail-oriented? Enjoy working in a small office and interacting frequently with others? Are you always thinking of new ways of doing things more efficiently and enjoy putting those plans into action? Do you have some bookkeeping experience in QuickBooks software (not online)? Is your calendar always up to date and diligently maintained? You could be the right person for the job.


Our Office Manager position is a blend of the roles of Office Manager, Accounting/Executive Assistant, and Customer Service. If you have property management (office buildings specifically) experience, then even better (but not required.) If this sounds like you and your consolidated professional experience, please read on!


This position is located in our current office in Greenville near Woodruff Road, but we are relocating to our company-owned and company-managed new office building in June 2022, located in the 79673 zip code.


If you think the following job description of our Office Manager position sounds like you and your experience, please send your resume and cover letter to Blythe Chambers at blythe@genXsecurity.com for immediate consideration.


Office Manager Job Description


Status: Full Time, on-site (this is not a remote or work-at-home position)


Pay: $41,000 - $55,000 per year to start. Pay will be commensurate with prior experience and expertise. This position is eligible for performance-based raises and bonuses. Benefits include medical, dental, life insurance, retirement contributions, and educational reimbursement (applicable to position).


SUMMARY OF JOB


The Office Manager at GenX Security Solutions is a key figure in our office environment and will be responsible for overseeing and participating in the daily administrative operations of the office as well as customer and employee relations. This role is a mix between office management, executive and accounting assistance, and customer service. The Office Manager will be actively engaged in nearly every aspect of our business, with primary focus on:

  • Data entry in Quickbooks and Excel

  • Office organization and ensuring the office is always presentable, including finding better ways of optimizing space and systems

  • File management and file organization

  • Scheduling service technicians and overseeing the ticketing system

  • Directly support accounting with billing in Quickbooks and minor human resource functions

  • Assist or oversee property management (office building) servicing, issues, scheduling, etc.

  • Research as needed

  • Employee relations with mature, leadership-oriented problem solving

  • Customer relations

  • Active liaison between sales, executives, customers, technicians, and alarm monitoring station

  • Making outbound phone calls to customers regarding billing and light collections

  • Taking inbound phone calls from customers and redirecting inquiries to the appropriate person

  • Receiving packages and sorting appropriately within the inventory system

  • Assist the Director of Sales as needed

  • Assist the Executive Leadership as needed

The Office Manager must be comfortable in small office settings with frequent interaction with others in person while maintaining professionalism and personal boundaries, enjoy building positive relationships with employees and customers both in person and over the phone, be highly proactive independently, and have excellent time management and prioritization skills.


Required Knowledge, Skills, and Abilities


The following KSAs are pre-requisites (required experience) for the job and the Office Manager must possess experience in all the following areas to qualify. Please ensure that your resume and cover letter demonstrate your experience and knowledge in these areas for consideration:

  • Good to High proficiency in the following office software and systems: Office365, Outlook, Excel Spreadsheets, QuickBooks software (not online), and GSuite

  • Must have some bookkeeping background in QuickBooks software and high attention to detail

  • Demonstrable high-level organizational and presentation skills

  • Data entry skills (ie – fill out contract paperwork as directed, enter data into Quickbooks exactly as directed, etc.)

  • Billing/invoicing customers and following up; applying payments and documentation in QuickBooks

  • Calendaring and scheduling for multiple people

  • Outstanding phone skills, office and business etiquette, and customer service

  • Demonstrable ability to research, identify, and implement continuous improvement on office procedures

  • Have a keen eye for identifying and proactively preparing and organizing for milestones, deadlines, and issues before they come up in the areas of office administration and customer billing

Areas Where We Will Train If Necessary


While the KSAs above are required pre-requisites for the Office Manager position, the following areas are skills where we can provide training to the right candidate should they not already possess these skills and experience:

  • Account management

  • Answering phones properly and phone system transferring

  • Proper receiving and inventory recordkeeping of packages

  • Light phone collections

  • Service ticket dispatch and scheduling

  • Procedures regarding communication between sales, executives, customers, technicians, and alarm monitoring station

  • Emailing service invoices

Please send your resume and cover letter to blythe@genxsecurity.com for immediate consideration.



 

Experience the next generation of interactive security services and solutions with GenX Security.


With custom security integration solutions come custom quotes designed for your needs. Please contact us by clicking here or calling 866-598-4369.

 


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