COVID-19 and Your Business and Home Security with GenX Security Greenville

March 16, 2020

GenX Security is still securing peace of mind in uncertain times. Here's how, frequently asked questions on our COVID-19 policies, and how we can further assist with new remote workers and students in the Upstate.

 

 

Security doesn't stop because of COVID-19, AKA the Coronavirus.  If anything, commercial security and fire life safety, and residential security, is more relevant and important during times like these.  The safety of our customers and the security of their properties, from access control to security systems to fire life safety, is our #1 priority and that hasn't changed.  In our business, we are prepared for the unexpected - be it a burglary, a fire, or a virus.  We'd like to take a moment to reassure you of our continued commitment during COVID-19:

 

Our Reponse to COVID-19 in Greenville and The Upstate

 

TECHNICIAN SAFETY & CLEANLINESS

  • GenX Security technicians will be following new protocols for cleanliness to keep themselves and customers safe, including extra cleaning supplies for personal hygienic use, increased hand washing, and equipment sanitation.  

  • ​​If any technician is sick or has been in contact with anyone who is sick, they must be medically cleared before interfacing with customers.​​

  • Refraining from shaking hands at customer sites.

WORKABLE & PROMPT SCHEDULING

  • Security does not stop for COVID-19, and neither does GenX Security. Our service technicians are ready to respond for your security and fire needs.  Please call 866-598-4369 to schedule your appointment.​​

  • If your business is closing temporarily to deploy remote workers then your security is even more important. We are also ready to provide video conferencing and other audio/visual solutions promptly to enhance a newly remote working situation for your employees.  ​​

  • GenX Security will continue to install and service both home security and commercial security and fire and life safety systems.​​

  • We will continue to promptly schedule new installations and service appointments and will no interruption in our ability to serve our existing customers or new customers.  ​​

  • Our phones and our online request forms for quotes and appointments will be answered as quickly as they always have been.  

CONTINUED MONITORING 24/7-365

  • Your GenX Security security system is and will continue to be professionally monitored 24/7-365! 

  • Security Central has plans in place to continue to provide monitoring service and all supporting services even if the virus reaches their campus.  These plans include remote work for Technical Support, Information Technology, and Data Application teams if necessary.  In addition, to ensure customers receive continued security monitoring and response, on-site Physicans Assistants are open to all employees.  ​​

  • Should you need to contact Security Central to alert them of any unique security situations you are experiencing due to COVID-19 such as unusual arming hours, please dial 704-838-8000.  

FLEXIBLE SOLUTIONS

  • GenX Security is prepared and poised to be flexible with all solutions we provide to new and existing customers for their security, fire alarm, access control, security camera, and data rack needs.  ​​

  • With our vetted Superior Brands we can always find the right solution for any situation and have a myriad of options to choose from.  

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Monitoring Your Security Remotely

 

COMMERCIAL SECURITY, ACCESS CONTROL, & FIRE:

 

Should you need to close your business location temporarily and have your employees working remotely, with GenX Security solutions you can monitor your security remotely as well as use technology to stay in touch with your employees to keep both the property safe and the business going.  We can easily integrate these helpful tools, and enhance what you already have in place.  

RESIDENTIAL SECURITY:

 

For our residential customers, maintaining an avoidance policy as this time is likely your top concern to protect yourself and your family.  Make sure to utilize your security system fully even while you are at home, such as your SkyBell doorbell to communicate with deliveries at your door.  If you do not yet have the Alarm.com app and the SkyBell doorbell, we can assist you promptly.  

Please contact us at 866-598-4369 or info@genxsecurity.com.  We also have an easy form at the bottom of every page of our website for your communication convenience.  

 

We are committed to monitoring the situation and will keep our customers updated via email, social media, and this blog.  

Experience the next generation of interactive security services and solutions with GenX Security.

 

With custom security integration solutions come custom quotes designed for your needs. Please contact us by clicking here or calling 866-598-4369.

 

 

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