Retail Security and Loss Prevention: Tackling Shoplifting with Technology

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Retail theft is skyrocketing, with shoplifting up 93% since 2019. This article breaks down how South Carolina retailers are using integrated security tech—like AI cameras, cloud-based access control, and real-time alarms—to stop losses, protect staff, and even gain business insights.

Key Highlights:

• AI-powered cameras detect theft in real time and provide customer behavior analytics.

• Cloud-based access control systems secure back rooms, track employee entry, and allow remote management.

• Integrated burglar alarms send instant alerts during after-hours break-ins.

• Visitor management tools log vendors and non-customer access to reduce internal risk.

• Case studies show theft drops and operational gains after customized GenX Security installs.

Retail Loss Prevention: Tackling Shoplifting with Security Technology

Introduction: A Surge in Shoplifting

Retail theft is surging to record levels, creating serious challenges for store owners. Shop owners face rising incidents of shoplifting and organized retail crime. A recent National Retail Federation study highlights a staggering 93% increase in shoplifting incidents from 2019 to 2023. Thieves are also becoming more violent and brazen in their tactics. This sharp rise in retail theft has made shoplifting prevention a top priority for many businesses.

To combat these threats, retailers are turning to modern retail security systems. Traditional methods – like a few cameras or security guards – are often not enough. The good news is that today’s loss prevention technology can do far more than just catch thieves. Integrated solutions (combining cameras, access control, alarms, and more) are making it easier to prevent theft, protect staff, and even gain business insights from security data. In the sections below, we explore how technology is helping Upstate retail stores in areas like Downtown Greenville and Myrtle Beach, South Carolina stay safe and profitable.

Integrated Security Solutions for Retail Stores

Modern retail security is all about integration – different tools working together for a stronger defense. Retail security systems now often combine smart surveillance cameras, controlled entry systems, burglar alarms, and visitor management into one cohesive setup. These technologies not only deter shoplifters but also streamline store operations. For example, a manager can get instant alerts on their phone if a door is opened after hours, or review video analytics to see customer patterns in the store.

Below, we break down the key components of a high-tech retail security solution:

Smart Security Cameras and Video Analytics for Retail Stores

Security cameras for retail have come a long way from simple CCTV. Modern cameras (from leading brands like Verkada, or Avigilon) offer high-definition video and intelligent analytics. They don’t just record; they can detect suspicious behaviors in real time. For instance, AI-powered cameras might send an alert for loitering in a low-traffic aisle or if they spot someone concealing merchandise. Many of these systems use video analytics to recognize patterns and movements automatically.

• Smart cameras help prevent shoplifting by detecting suspicious activity in real time.

• Video analytics provide business insights, showing which displays attract the most attention.

• Customer flow and dwell times can be measured to evaluate store layout and product placement.

• Operational improvement is a bonus: surveillance doubles as a tool for streamlining day-to-day operations.

• Staff productivity and scheduling can be optimized based on real movement data captured by cameras.

• About 70% of retailers plan to invest in AI-powered surveillance by 2025 to reduce theft and ease the load on staff.

• Bottom line: Video analytics are now essential for both loss prevention and business strategy.

Security Cameras for Retail Stores

Access Control Systems for Stores

Controlling who can enter certain areas of a store is another vital security layer. Access control for stores usually involves electronic locks and credential readers (key cards, PIN pads, or smartphone-based access). With these systems, only authorized personnel can enter stockrooms, offices, or warehouses. This helps prevent shoplifters or unauthorized people from slipping into “Employees Only” zones where high-value inventory or sensitive information might be kept. It also helps manage internal theft by limiting access to cash offices and storage areas.

• Modern access control platforms (e.g., Lenel OnGuard, S2, Gallagher, Avigilon Unity, Paxton, Brivo, Kisi) offer on-premises or cloud-based security management.

• Remote, real-time control allows store owners to unlock doors or revoke access via mobile app—anytime, anywhere.

• These systems provide centralized oversight across multiple locations without being physically on-site.

• Access permissions can be instantly updated for deliveries, schedule changes, or staffing updates.

• Improved flexibility helps managers respond quickly to evolving security needs.

• Whether you manage one boutique or a retail chain, cloud access control ensures only the right people access secure areas.

• Cloud-managed access control is on the rise, helping retail teams operate safer and smarter.

Access Control Systems for Retail Stores

Burglar Alarms and Intrusion Detection for Retail Shopping

While cameras and access control help during business hours, burglar alarms for retailers protect stores when they’re closed. These alarm systems (like those from Honeywell or DSC NEO, and even integrated solutions by Gallagher) include sensors on doors and windows, motion detectors inside the store, and loud sirens or silent alarms that trigger during break-ins. If someone tries to pry open a door after closing time, an alarm will sound and a notification can be sent to the owner or a 24/7 monitoring service.

• Modern alarm systems integrate with your existing security tech for a smarter response.

• If an alarm sensor is triggered, nearby cameras can automatically bookmark footage or send clips.

• Instant smartphone alerts notify store owners and managers of break-ins in real time.

• Cloud-connected intrusion detection lets you monitor your store remotely, anytime.

• Visible alarms and signage act as strong deterrents, reducing the likelihood of attempted break-ins.

• A reliable burglar alarm system ensures quick action during incidents and strengthens overall protection.

• Think of it as a safety net after hours—giving you peace of mind while the store is closed.

Visitor Management Solutions for Retail Security

Retail stores usually have customers coming freely, but there are times when managing visitors is important – especially for larger retail operations or malls. Think about contractors, cleaning crews, vendor representatives, or maintenance personnel who may need after-hours entry, or a scheduled visit to fix equipment. Visitor management solutions help track these non-customer entries. Systems like Envoy or visitor management features within Gallagher platforms allow a store to log and monitor visitors easily.

• Retailers can use a tablet sign-in system at service entrances for contractors and vendors.

• The digital log tracks visitor names, visit purpose, and time spent in the store.

• Temporary access badges or QR codes can be issued with time-limited permissions.

• This ensures everyone on-site is accounted for—not just staff or customers.

• In the event of an incident, management can quickly identify all non-staff present.

• Helps improve emergency response and evacuation safety by knowing who’s in the building.

• Visitor management tools add an important layer of accountability and professionalism to retail security systems.

Tailoring Security to Store Size and Needs

It’s important to note that one size does not fit all in retail security. The best system for a business depends on factors like store size, hours of operation, staff size, and customer flow. These practical details influence what mix of technology will be most effective:

• Store Size & Layout: A small boutique might need just a few well-placed cameras and a basic alarm, whereas a large department store or supermarket will require a larger camera network (to cover more ground and eliminate blind spots) and possibly multiple access control points. Larger stores also benefit from more advanced video analytics to watch high-risk areas.

• Hours of Operation: Stores open late or 24/7 (such as some convenience or tourist shops) face different challenges than a 9-to-5 boutique. Late-night hours may mean fewer staff on-site at once, so technologies like remote camera monitoring and panic alarms become crucial. If a store is only open in the daytime, after-hours alarms and motion detectors are especially important to guard the premises at night.

• Staff Size: A shop with a very small staff might lean more on technology (like cameras and alerts) since employees have to multitask. In contrast, a store with many employees might focus on access control for staff areas (so each worker has appropriate access) and training employees to use security systems properly. More staff also means more potential for internal theft, so surveillance on cash registers and stock areas, as well as solid inventory controls, become key.

• Customer Traffic Flow: High-traffic stores (for example, a busy apparel store in a mall or a popular beachfront gift shop in Myrtle Beach) benefit from analytics that can alert security to unusual behavior in crowds. They might also use people-counting sensors to know how many visitors are in the store at once for safety. Lower-traffic stores can focus cameras on entry points and high-value product sections. Additionally, stores with peak busy times might install extra cameras or mirrors to monitor aisles that can’t be watched by staff when the store is crowded.

By considering these factors, retailers can work with security professionals like GenX Security Solutions to design a tailored loss prevention strategy. The goal is to choose the right mix of cameras, access control, alarms, and protocols that fits your store’s profile and risks. Next, let’s look at a few real-world examples of how this plays out.

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Local Case Studies: GenX Security Solutions in Action

To see how these technologies come together, here are three brief case studies from retail clients that GenX Security Solutions helped in South Carolina. Each store had different needs based on their location and operations, and each received a customized security setup using the technologies and brands we’ve discussed:

Greenville, SC Retail Security – Boutique Clothing Store

A family-owned boutique in downtown Greenville was experiencing frequent “grab-and-go” theft of expensive items near the entrance. The store is mid-sized (around 2,000 sq. ft.), with moderate foot traffic and is open into the evening. They have about 8 staff members.

• A video surveillance system with Avigilon cameras covering the entry, checkout, and stockroom was installed as the best solution for this store.

• These high-resolution cameras use video analytics to alert the owner’s phone if someone is loitering near the door or trying to tamper with product tags.

• GenX Security also set up a Paxton Net2 access control system on the stockroom door, so only employees with keycards can enter.

• After hours, a DSC NEO burglar alarm monitors the doors and windows. Since this upgrade, the boutique has seen a dramatic drop in shoplifting incidents – and management gains extra insights from the cameras (like seeing which displays attract the most customers).

• The owner can remotely check cameras in real time and feels much more in control of the store’s security.

Myrtle Beach Retail Security – Popular Gift Shop

In Myrtle Beach, a popular tourist gift shop (2,500 sq. ft.) faced challenges with large crowds and occasional after-hours break-ins during the busy summer season. The store is open late (often past 11 PM) and has high customer turnover, especially on weekends. With around 5–6 employees per shift, it was hard to keep an eye on every corner.

• A solution was designed that starts with multiple security cameras for retail aisles and the exterior, using Digital Watchdog cameras known for clear night vision.

• The cameras are linked to a cloud video management system, so the shop owner can monitor live feeds from home and review footage easily.

• For access control, a Brivo cloud-based access control system secures the back doors and employee entrance. This allows managers to lock or unlock doors remotely and receive alerts if a door is propped open.

• A Honeywell burglar alarm with glass-break sensors was added for after-hours protection.

• Since implementing these technologies, the gift shop has not only prevented break-ins (police were alerted immediately during one attempted burglary, scaring off the thieves), but also reduced in-store theft thanks to visible cameras and AI-driven alerts that notify staff of suspicious behavior.

• The cloud-based setup proved invaluable – the owner often watches the cameras remotely during peak hours to help direct staff and ensure everything is running smoothly, improving both security and customer service.

GenX Security Myrtle Beach, SC Office

Charleston, SC Retail Security – Multi-Level Retail Store

A large specialty retail store in Charleston (with two floors and over 10,000 sq. ft.) needed a comprehensive security upgrade. This store, which sells electronics and home goods, sees steady customer flow throughout the day and employs about 20 staff. It also has a warehouse section in the back and frequently receives vendor deliveries.

• An integrated system was best deployed, featuring Hanwha panoramic security cameras to cover wide areas on the sales floor, while Axis cameras monitored each exit, the cash register zones, and the stockroom.

• These cameras use advanced video analytics to count people and flag unusual movements (for example, if someone exits through an emergency door).

• The store’s size and staff count meant access control was critical. Lenel OnGuard electronic access on exterior doors, the manager’s office, and the inventory warehouse was the most optimal choice. Each employee got a smart badge to access only the areas relevant to their job, and the system logs entries, providing an audit trail.

• For visitor management, the Charleston store uses an Envoy sign-in kiosk at the receiving entrance: delivery personnel and vendors sign in on a tablet and get a temporary badge. This way, managers know exactly who is in back-of-house areas at all times.

• Lastly, a Gallagher intrusion alarm system ties everything together – if an alarm triggers, it automatically alerts the on-call manager and pulls up camera feeds of the incident.

• The results have been excellent: the store experienced a significant drop in inventory shrinkage in the first few months. Managers reported improved confidence in day-to-day operations, since they can manage security from one interface and quickly respond to any situation.

• Moreover, the data collected (from door logs to video analytics) has given them new insights, like identifying peak delivery times and preventing bottlenecks on the sales floor by adjusting staff schedules.

• A large retail operation can benefit from a fully integrated approach, tailored to its extended hours and higher complexity.

Protect Your Store: Get a Free Security Consultation

Every retail business is unique, but one thing is clear – investing in the right security technology can dramatically improve your loss prevention and even streamline your operations. From security cameras for retail stores and AI video analytics, to advanced access control for stores and burglar alarms for retailers, the tools available today make it easier to prevent shoplifting and protect your profits. The next step is to find out what combination is best for your store.

GenX Security Solutions is here to help. We specialize in designing tailored retail security systems using the best in class brands. Our team has extensive experience securing businesses across South Carolina, North Carolina, and Georgia. We understand the challenges local retailers face, from small shops to large multi-site chains.

Contact GenX today for a free security consultation. Our experts will assess your store’s needs (considering size, hours, staff, and customer traffic) and recommend a custom mix of cameras, access control, alarms, and visitor management solutions to keep your business safe.

Critical Areas of Retail Security

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At GenX Security Solutions, we proudly serve businesses in all locations across South Carolina, North Carolina, and Georgia with cutting-edge commercial security systems, access control solutions, structured cabling, fire alarms, and professional audio/visual integration. From bustling cities like Greenville and Raleigh to growing industrial hubs like Winston-Salem to hospitality hot spots like Myrtle Beach, our team delivers tailored solutions to meet your business’s unique needs.

Please visit our state-specific pages for more information on our services in various industries. We serve all cities in the Upstate and surrounding, including:

SOUTH CAROLINA	NORTH CAROLINA	GEORGIA
Aiken, SC	Asheville, NC	Alpharetta, GA
Anderson, SC	Burlington, NC	Athens, GA
Beaufort, SC	Cary, NC	Atlanta, GA
Charleston, SC	Chapel Hill, NC	Augusta, GA
Columbia, SC	Charlotte, NC	Carrollton, GA
Florence, SC	Concord, NC	Columbus, GA
Goose Creek, SC	Durham, NC	Dalton, GA
Greenville, SC	Fayetteville, NC	Douglasville, GA
Greenwood, SC	Gastonia, NC	Gainesville, GA
Greer, SC	Goldsboro, NC	Hinesville, GA
Hilton Head Island, SC	Greensboro, NC	Macon, GA
Lexington, SC	Hickory, NC	Marietta, GA
Mount Pleasant, SC	High Point, NC	Newnan, GA
Myrtle Beach, SC	Jacksonville, NC	Peachtree City, GA
North Charleston, SC	Kannapolis, NC	Rome, GA
Orangeburg, SC	Raleigh, NC	Roswell, GA
Piedmont, SC	Rocky Mount, NC	Sandy Springs, GA
Rock Hill, SC	Wilmington, NC	Savannah, GA
Spartanburg, SC	Wilson, NC	Valdosta, GA
Summerville, SC	Winston-Salem, NC	Warner Robins, GA