Internet Explorer 11 No Longer Supported by Mobile App

May 11, 2020

In the ongoing efforts of to ensure our GenX Security customers have the best experience with the mobile app and Customer Website, we need to inform you that will no longer support Internet Explorer 11 (IE11) in the very near future.



Starting Tuesday, May 26, 2020, any cutomer who logs into using IE11 will see on their screen a quick, simple pop-up message encouraging a switch to a more optimal browser. One month following the pop-up message, users will no longer be able to log in on IE11.

We suggest that all of our GenX Security customers use any of the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge and upgrade from IE11 as soon as possible!

Using the latest web browsers will enhance your experience with your system so you can use the latest features and updates without interruptions!  


Please contact GenX Security with any questions.  We appreciate your business and are dedicated to bringing you the latest and most optimal information and technology for your unique security needs!  (866) 598-4369 or  


Experience the next generation of interactive security services and solutions with GenX Security.


With custom security integration solutions come custom quotes designed for your needs. Please contact us by clicking here or calling 866-598-4369.



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